How do I return an item?
With the announcement that Swedish Automobile N.V. (SWAN), Saab Automobile AB (Saab Automobile), Saab Automobile Tools AB and Saab Powertrain AB have filed for bankruptcy with the District Court in Vanersborg, Sweden, Saab Cars North America will be suspending the processing and payment of all warranty claims. This includes, but is not limited to, the spare parts warranty. This means that all parts are sold “AS IS” and do not carry warranty coverage expressed or implied through SaabUSAParts.com. All parts still carry the "factory warranty" through Saab Parts North America (SPNA) / Orio AB, subject to program rules and applicability. ( 05/16/2016 Revisions have been made . 2 year 24k miles Warranty,
Note: All parts / products that have been used, installed, painted or found to be in any other condition than "like new" are not eligible for return, refund or credit of any kind. No exceptions. This includes items received in error, items damaged in transit, or items otherwise deemed defective after the fact. Products are no longer able to be returned after 7 calender days from the time of delivery according to the carrier tracking number. This includes items purchased in error, regardless of circumstance.
All Hazmat items are shipped directly from SAAB and are not returnable.
(Seatbelts, Airbags, Gas pressurized items)
Hirsch Performance Products. Hirsch Performance products are special order and are not returnable
Notice of Drop Ship / Special Order Parts: Special order parts are often drop shipped directly from Saab Parts North America. These special order items cannot be returned at any time after shipment. Touch up paint and fluids of any kind are consider special order products and are not eligible for return. All keys, remotes, transponders, and / or any electronic units requiring programming are not elidgible for return. Warranty coverage still applies; goods are not eligible for refund or credit.
Note: Please thoroughly INSPECT all items at of time delivery. If an items appears to have damage to it’s packaging. Please note this with delivery person and contact us immediately.
Damaged, defective or items that are missing components may be returned for a replacement only. Please email us within seven calendar days of receiving the product and provide us with the following information: Name, order number, part number and refund or replacement. Please also describe the issue with the item in question.
If you have any further questions. Feel free to contact us at firstname.lastname@example.org