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Frequently Asked Questions
Q. Are you an authorized dealership? A. Yes. We sell Genuine OEM Parts & Accessories.
Q. What happens if you send me the wrong part? A. If you receive a different part than you ordered, we will send a free return label.
Q. What happens if I order the wrong part? A. We will help send you the correct part but may have to pay return shipping.
Q. How long does it take for a part to arrive at my door? A. Parts should arrive in 2-5 Business Days.
Q. What happens if I need to return or exchange a part? A. We will need to be notified by phone or email.
Q. What if the part is broken or damaged during shipping? A. We will need to be notified by phone or email so a replacement can be shipped out
Q. What is a VIN? A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.
Q. Where can I find my vin? A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.
Q. Do you ship outside the US? A. No international shipping at this time.
Q. Do you offer express/expedited shipping? A. Yes, additional fees may vary.
Q. What shipping methods do you offer? A. Ground, Next Day, 2-day, 3-Day
Q. Can I track my package? A. Yes, you should receive tracking by email.
Q. What payment methods do you accept? A. All major credit cards and Paypal
Q. How do you protect my credit card information? A. We use a secure payment checkout service.
Q. What do I do if I need to cancel my order? A. We will need to be notified by phone or email as soon as possible.
Q. Do I need to have an account to order a part? A. No
Q. Do you offer a warranty on parts and accessories? A. Yes. We honor all warranties from the manufacturer.
Q. How do replacement parts affect my vehicle’s warranty? A. They will void any warranty on that part.
Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part? A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.
Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.
Q. How do I tell if the part is for the driver’s side or the passenger’s side? A. In left hand vehicles, Left is always the driver’s side and right is always the passenger’s side
Q. What if I want to talk to a real person about my order? A. We can be reached at 627-923-0013
Q. What are your Customer Service hours? A. Monday-Friday 9-5 EST
Q. Do you ever offer coupons or discounts? A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.
Q. Do you charge sales tax? A. Out of state sales do not receive sales tax. We are based in Massachusetts.
Q. I don't know how to look up the parts I need. Can I call in my order? A. Yes, please reach out if you have any doubt in your order. We want to make sure you order the correct part the first time and have confidence in your order!
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